Last Tuesday, I attended a talk by Dr. Melanie Billings on "Negotiation for Success" in DBS Auditorium. She was a every entertaining speaker and make the 2 hour talk very engaging and interesting. She presented her framework for negotiation as GRASP.
G = Goal
R = Route
A = Legitimate Argument
S = Substitute
P = Persuasive
The key insight I take from the talk is to not let anyone "Bear" you. By that, means do not let people wore you down with illegitimate argument, all negotiation must be based on fair standard.
Always ask for a reason for the request if the argument is not fair and say refuse otherwise to co-operate.
The life/work/personal learning experiences of a Singapore Boy.
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